At this time, we do not accept returns on TCG products. For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.
This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page. For order cancellations we cannot offer a refund at this time.
We will gladly accept exchanges on unopened products within 14 days of purchase. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account. Store credit is not transferable.
If you receive a damaged product, you are required to notify us by email at firstname.lastname@example.org within 24 hours of the product being delivered.
Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.
The Bearded Dragon CCG will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.
All Policies are subject to change at anytime without notice.